Patient Information

medical services.jpg

Our practice philosophy is to provide thoughtful medical care to families by keeping up-to-date with medical innovations and bringing you efficient medical service.

Referrals to a specialist require an appointment, please contact reception on 9716 2207 to arrange an appointment.

 

Patient feedback is important to our clinic.  If you have any concerns, please speak to your Doctor or the Practice Manager; alternatively you may email management@whitmedgroup.com.au.

More serious complaints may be directed to the Health Services Commissioner

30th Floor, 570 Bourke Street

Melbourne, 3000

Phone 03 8601 5200

 

Telephone consultations are now readily available as we respond to COVID-19, these appointments can be made online.  To be eligible for a telephone consultation,  you must have attended the clinic in person within the preceding 12months.

 

Should you require a face to face consult please phone reception on 9716 2207.  Our staff are experienced in deciding the appropriate response to any phone request.

Cancellations : Patients that are unable to attend their appointment, please ensure a minimum of four hours notice is given.

Patients that miss or cancel appointments with short notice will incur a fee of $50.00

Prescriptions: It is practice policy that an appointment is needed if you require a script.  Our doctors feel that it is best and safest for our patients to return for all script renewals.  This allows for medication to be reviewed and your health to be monitored.

Test results: It is necessary to phone the clinic for results of all test and procedures, you will then be advised if a follow-up appointment is required.  In the event of a clinically significant result, you will be contacted as soon as possible to make a follow up appointment to discuss the results with your doctor.  SMS requests are sent to patients to make an appointment regarding test results.  It is not practice policy to notify patients of normal results.

 

Reminder system is available as our practice is committed to preventative care.  We may send you an occasional reminder regarding health services appropriate to your care.  If you wish to opt out of this, please let us know.

Covid Vaccinations: are available after hours during our COVID Clinics, please phone reception to book your appointment on 9716 2207.

Home Visits : Our clinic offers home/institution visits for current patients who are unable to attend the clinic and live in the local area.  You can request a home visit by phoning reception, however it will be at the doctors discretion if a home visit is provided.

After hours care: When the clinic is closed, our practice employs National Home Doctor Service to provide out of hours medical attention, please phone 137425.

Your rights and responsibilites:

Email and Social Media Policy  

Privacy Policy