
Whittlesea Medical Clinic
Your rights and responsibilities
As a valued patient of Whittlesea Medical Clinic, it is important to us that you understand your rights and responsibilities.
You have the right to:
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Considerate, respectful and non-discriminatory care.
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Be treated with dignity and consideration by others.
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Have your beliefs, ethnic, cultural and religious practices respected.
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Privacy and confidentiality.
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To read our privacy policy.
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Receive clear information about your health care, proposed treatment or services so that you can make informed decisions about your treatment.
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Participate in your health care decisions.
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Refuse assessment or treatment.
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Seek a second opinion.
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Refuse participation in educational or research programs.
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Refuse the presence of health workers not directly involved with your care.
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Assistance from the Practice Manager if not satisfied with services.
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Access your client record in accordance with the Information Privacy Act (Victoria) 2000.​
Your Responsibilities​
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As a patient of Whittlesea Medical Clinic, you have a responsibility to:
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Respect the privacy of others attending the service (including information shared in groups and programs).
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Participate in your care by informing your healthcare professional of all relevant information. If you do not understand the information you are given, please ask to have it explained.
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Keep appointments and be on time. Failure to give 4 hours' notice will attract a cancellation fee.
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Treat other service users with respect and consideration.
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Provide a safe environment for our health care professionals visiting your home.​