Welcome to Whittlesea Medical Clinic
Please remember to wear your mask when attending our clinic.
In an effort to protect our staff, patients and visitors it is a condition of entry into our clinic that all people wear a properly fitted face mask.
Those with lawful exemptions are required to advise reception on arrival so that alternative arrangements can be made.
Information on COVID-19 updated 16.07.21
Please note that information is changing at a rapid rate, we will try to update as soon as we can but we are also busy with patients and phone calls at the minute!
Remember that social distancing and regular hand washing is essential to help decrease the incidence of infection!
As an essential service our Clinic remains open (usual hours) thoughout lockdown periods. Patients with appointments already booked should attend the clinic as planned.
On arrival at the clinic, we ask you to follow all entry signage and directions provided by our staff.
Anyone who has been to a COVID-19 case location, is a close contact of a COVID-19 case, are awaiting the results of a COVID-19 test or have even the slightest symptoms of COVID-19 are asked to please not visit our clinic at this time. If you need to speak with a doctor, we can arrange a telehealth consultation.
If you are coming to the clinic as a patient, as a carer or assisting a friend or relative, you must wear a mask.
Telehealth is still available to you as a convenient alternative. Out of pocket private fees may apply at the discretion of the doctor.
For more information, current hot-spots and where to get tested please refer to the Victorian Department of Health and Human Services
Whittlesea Medical Clinic recommends:
If you are sick with a fever or respiratory symptoms PLEASE LET THE RECEPTIONISTS KNOW WHEN YOU BOOK YOUR APPOINTMENT. When you book for ANY appointment our receptionists will ask if you have any of those symptoms. We are not trying to invade the privacy of medical appointments - the information is only used to aid in infection control and to ensure that appropriate advice is given.
We are still mostly seeing patients for medical needs not related to COVID-19. Please limit the number of family and friends coming with each patient for their appointments to decrease the number of people in the waiting room.
As part of infection control we have taken books and magazines from the waiting room. Please bring something (book, quite toy or electronic device) to entertain your younger patients (and yourself).
You may be asked to wait in your car with a mobile phone before entering the clinic. Please follow the instructions you are given by our receptionists and doctors before entering the clinic.
We are experiencing an unprecedented volume of phone calls currently, please be advised there may be a delay in returning your phone calls.
Please note that depending on the nature of the medical matter discussed as a phone consultation, a physical appointment at the clinic at a later date may be required.
As of 1st of April 2020, phone consultations will incur an out of pocket fee. Pensioners, Health Care Card holders and children under 16 years of age will still be bulk billed.
Screening Clinics have been established. Patients who have symptoms compatible with COVID-19 may present to these screening clinics. Our closest centre is:
Schrotters Road, Mernda - opposite the train station (Drive-through and walk-in site)